Simplify - Grow - Innovate
Our strategy is based on our market position, technology and developments in the world
around us. In 2016 we evolved our strategy to the next level to further strengthen our company.
In the table below we present our strategic choices per pillar: Simplify – Grow – Innovate and
per business area.
To provide our customers with an excellent digital customer service, we want them to be able to deal with almost everything online. As such, we are streamlining our portfolio and improving our customer experience by implementing more efficient work processes. To respond faster to market conditions, we are standardizing our operations and aligning joint services and co-operation within the value chain.
We broaden and deepen our customer relationships by continuously developing innovative services that meet customer needs. By increasing the efficiency of our operations and aiming for optimal use of our network, we are maximizing the value of our assets. We invest in new technologies, products and services, and build new business models and revenue streams for the future. We enhance our relevance by creating a positive social impact.
We virtualize and automate our processes, infrastructure and services where possible and desirable. We cooperate with many different partners to provide our customers with innovative services. We guarantee the secure connection of our clients and Dutch society with our integrated networks, multiple data centers and a low impact on the environment.