Code of ConductKPN wants to adhere to all applicable laws and regulations, including anti-corruption laws. In addition, social and ethical norms and values play an important role in our daily decision making. We do everything possible to maintain our customers’ trust and confidence.
Our way of workingThe KPN Code of Conduct describes how we work in an open, transparent, honest and socially responsible way to ensure the success of the organization and everyone within it. The KPN Code of Conduct is divided into four separate codes that describes and stimulates how to act with customers, shareholders, business associates, competitors, each other and society in the broadest sense. Some codes further implement statutory regulations, such as competition laws and cartels. Other codes detail how we safely and fairly deal with communication, information and company assets.
Internal reporting procedureKPN encourages its employees to immediately report any suspicion of non-compliance with the Code of Conduct through one of the internal reporting channels. Potential incidents can be reported by calling the Helpdesk Security, Compliance and Integrity. Employees can also always contact KPN appointed ombudsmen and, of course, talk to their manager.
Following a report, a KPN Security and/or KPN Risk &Compliance expert investigates the potential violation. The outcome of the investigation may lead to a disciplinary action, as laid down in the KPN Collective Labor Agreement (“CAO”). The severity of the disciplinary action is determined by the nature and circumstances of the incident, and may include termination of employment. If necessary, KPN takes additional action to prevent a similar incident in the future.